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At VANSES SNEAKER, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This page will guide you through our refund policy, ensuring that you have all the information you need to make an informed decision.

30-Day Return Policy

Our refund policy allows you to return any item within 30 days of receiving it. This means that you have a full month to decide if the product meets your expectations and needs. We believe that this generous return window gives you ample time to thoroughly evaluate your purchase.

Eligibility for a Return

In order to be eligible for a return, the item must meet certain criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

If your item meets these requirements, you can start the return process by contacting our customer support team at They will provide you with a return shipping label and instructions on how and where to send your package.

Please note that we cannot accept returns for items that have not been requested through our customer support team. It is important to follow the proper return procedure to ensure that your return is processed smothy

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Your satisfaction is our top priority, and we will do everything we can to resolve any problems you may encounter.

Exceptions and NonReturnable Items

While we strive to accommodate all returns, there are certain types of items that cannot be returned:

Perishable goods, such as food, flowers, or plants

Custom products, including special orders or personalized items

Personal care goods, such as beauty products

Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about the eligibility of your specific item for return, please contact our customer support team.

They will be happy to assist you and provide further clarification.


If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and making a separate purchase for the desired item. This is the fastest way to ensure that you get exactly what you want.

European Union 14-

Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility requirements mentioned earlier apply to these returns. Please contact our customer support team for assistance with EU returns.


Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer support team at They will assist you in resolving any issues.

We hope that this page has provided you with a clear understanding of our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive shopping experience with VANSES SNEAKER.

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