Guaranteed Safe Checkout
All products we ship are accompanied by a high quality certification. Before they arrive in your hands, we perform rigorous quality checks on your shoes prior to shipment. We ship your shoes in the original packaging plus additional packaging to protect your entire product.
We are free shipping to most of the countries in the world
All packages will send by EXPRESS SERVICE DHL
Fedex / UPSAIl deliveries are carried out as soon as possible. Delivery time is take 7 to 14 working days At the moment, due to the pandemic caused by COVID-19, there are interruptions in delivery, sometimes it can take up to 3 weeks
If the carrier company believes that your region is located in a remote location, then additional fees may apply and you need to pay them yourself When the courier company advises that additional costs are required, we will contact you. If you do not agree, you can request a refund and cancel the order
The company will take care of the delivery of the goods you purchased on the site to the address that you specified when purchasing.
At VANSES SNEAKER, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This page will guide you through our refund policy, ensuring that you have all the information you need to make an informed decision.
Our refund policy allows you to return any item within 30 days of receiving it. This means that you have a full month to decide if the product meets your expectations and needs. We believe that this generous return window gives you ample time to thoroughly evaluate your purchase.
In order to be eligible for a return, the item must meet certain criteria:
If your item meets these requirements, you can start the return process by contacting our customer support team at firstname.lastname@example.org. They will provide you with a return shipping label and instructions on how and where to send your package.
Please note that we cannot accept returns for items that have not been requested through our customer support team. It is important to follow the proper return procedure to ensure that your return is processed smothy
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Your satisfaction is our top priority, and we will do everything we can to resolve any problems you may encounter.
While we strive to accommodate all returns, there are certain types of items that cannot be returned:
Perishable goods, such as food, flowers, or plants
Custom products, including special orders or personalized items
Personal care goods, such as beauty products
Hazardous materials, flammable liquids, or gases
If you have any questions or concerns about the eligibility of your specific item for return, please contact our customer support team.
They will be happy to assist you and provide further clarification.
If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and making a separate purchase for the desired item. This is the fastest way to ensure that you get exactly what you want.
European Union 14-
Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility requirements mentioned earlier apply to these returns. Please contact our customer support team for assistance with EU returns.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer support team at email@example.com. They will assist you in resolving any issues.
We hope that this page has provided you with a clear understanding of our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive shopping experience with VANSES SNEAKER.
Thank you for choosing VANSES SNEAKER for your sneaker needs.
We understand that receiving your order in a timely manner is important to you, and we strive to provide a seamless shipping experience. Please take a moment to review our shipping policy below.
All orders are handled and shipped out from our warehouse in Portugal.
To ensure the highest level of quality, we take extra time to process each order. Please allow for additional processing time during holidays and sale seasons.
We process orders between Monday and Friday.
Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
Once your order has been processed, please allow 2-3 business days for it to be prepared for shipment. After that, the delivery time will depend on your location and the shipping method selected.
We work with trusted shipping partners such as DHL, FedEx, UPS, and USPS to ensure reliable and efficient delivery. On average, it takes 8-10 business days for your order to be delivered.
If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team at firstname.lastname@example.org.
We are here to assist you and provide any necessary information.
Thank you for choosing Vanses Sneaker. We appreciate your business and look forward to delivering your exclusive and highly coveted sneakers to you.